Our repairs and recases are covered by a 12 month repair warranty, plus a 12 month recase warranty on all recases. This warranty covers any component failures that cause the hearing aid to stop working correctly.
In the case of a component failure we will replace the defective part with a brand new, matching component, and restore your hearing aid to good working order.
What this warranty does not cover is loss of the hearing aid, or physical damage, such as being stepped on, or chewed on by a pet. It does not cover misuse or abuse, such as opening a battery door too far and doing physical damage to the hearing aid. We will work with you in such cases to get your repaired at minimum cost.
If for some reason a hearing aid becomes un-repairable during the time that it is under warranty with us, such as parts are no longer available to us, we will refund the amount originally paid for the repair or recase.
We realize that hearing aids do break down for a variety of reasons, and we strive to get them repaired and back to you in a minimum of time. Rather than looking for an excuse to not cover an aid under warranty, we try our best to cover any problems you have under the 12 month warranty. We pledge to work with you, and to do our best to keep your hearing aid working. Your hearing well is important to us.
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